Toshiba notebook recall

Toshiba Satellite Notebook Computers recalled

Back to school and the ease of using a notebook have seen huge sales of notebooks and laptops. There has been a joint recall of 41,000 Toshiba Satellite Notebook Computers.

There is a Joint Recall between Toshiba Canada, Health Canada, and the United States Consumer Product Safety Commission (US CPSC) announced on September 1, 2010.

Which specific models are recalled?

This recall involves the DC-In jack on the following models of Toshiba Satellite notebook computers:

  • Satellite Pro T130
  • Satellite T130
  • Satellite T130D

Check the bottom of the computer for a label that has the model name and number.

What is the danger

The DC-In jack (where the AC adapter plugs into the notebook computer) can overheat to the point of melting the plastic base around the DC-In jack opening. This creates a risk of burns to users who touch either the DC-In jack or the AC adapter plug when overheating or melting of the plastic occurs.

At time of the recall Toshiba Canada has received 14 reports of excessive heat or smoke due to this hazard, with no reported injuries.

In the United States, there have been 129 reports of the notebook computers overheating and deforming the plastic casing around the AC adapter plug. There were two reports of minor burns and two reports of minor property damage.

As of September 1 2010l Health Canada has not received any reports of incidents or injuries related to the use of these notebook computers.

What do I do?

You should immediately visit the Toshiba recall website for instructions on how to download a BIOS program on their notebook computer, which will detect whether their notebook computer is affected by this issue. Consumers with affected notebook computers will be provided further instructions at that time.

For more information, you may contact the Toshiba Customer Service Centre at 1-800-663-0378.

When were these units sold and where were they made?

The recalled products were sold worldwide between August 2009 and August 2010. They were manufactured in China. The company listed as manufacturer is Toshiba of Canada Limited of Markham, Ontario.