How do I choose an auto repair shop?

Crash! You've had an accident and now you have an insurance claim. You need to get that vehicle repaired. If you are getting this vehicle repaired through the insurance company you should be aware of how the system works.

Choosing a repair shop

  • You have the right to have your vehicle’s damage estimated and repaired at the auto body shop of your choice. When you select the shop, the responsibility for a satisfactory repair job rests with you, not the insurer. Any dispute about the quality of the repair or the collision shop’s guarantee or warranty is a contractual matter between you and the repair shop. So, it is in your best interest to shop carefully for a body shop. Once you have chosen a shop, notify your insurance company.
  • You have the right to choose a service provider even if you have an adjuster.
  • Some insurance companies have "preferred" suppliers. This service station has been considered by the insurance company and accepted as a supplier. Often this shop will have authority to sent photos into the insurance company and get quick approvals for more simple repairs.

The following associations may be approached for a list of their members-in-good-standing in your area:

  • Automotive Service and Repair Association,
  • Motor Dealers Association,
  • Certified Collision Automotive Repair - the industry quality assurance program.

To ensure quality of service, check whether the shop you are dealing with is licensed. A list of licensed shops is available at the Alberta Motor Vehicle Industry Council website. Other provinces and territories will have a list showing which shops are licensed. Licensing means that the shop has met certain criteria to be provided a license. This will include the qualifications of the on site mechanic and the services to be provided.