How Do I Make a Complaint About My Life Insurer?

If you feel that you have not been treated fairly by your insurer then you should address this with the agent or broker who sold you the policy. Perhaps the situation can be resolved with their assistance. If you are unable to correct the situation then you can approach the insurance ombudsman for a review of your particular circumstances.

The CLHIA has information on the different types of life insurance policies which might be helpful for you to review. Your life insurance agent or broker has a responsibility to you that is regulated. If all attempts to reach a resolution fail then you can also seek legal advice.