The customer service representative (CSR) can be the agent or broker or the support team which assists with tasks to provide the work to be done to deliver services to clients.

A CSR may not be a licensed broker or agent - this could be someone else in the office who assists you by taking a payment or giving you some paperwork.

Your agent or broker can also be referred to as an Account Executive, Producer or Account Manager. All of these titles refer to people who provide service to the you, the customer.

You have a right to fair, knowledgeable and courteous service when you are dealing with an insurance professional. Take control of your insurance whether it is your home, auto or business. You have the right to choose.