Customer Service for the Insurance Professional (CSIP) is a program developed by the IBAA to develop broker skills in customer service. Once a broker has completed the four modules they receive a certificate and can use the CSIP designation.

Good service has become a standard that all industries must meet. This program helps to provide a broker with the necessary skills to do a professional job on a day-to-day basis.

You should expect fair and courteous treatment from your agent or broker. When you get good service your insurance experience is much more positive.