Agency means any relationship in which one party (agent) acts for or represents another (principal) under the authority of the later.

An agency can be a direct writer representing the insurance company with the insurer as the employer. An agency can be a broker who represents more then one insurance company but has a contract with each. This broker offers insurance coverage from these different companies. The insurance company is not the broker's employer.

If you are not sure about what type of adviser you have then you should ask. Do you go online, drop into an office or pick up the phone to do your insurance business? Take control of your insurance. Ask questions. Get answers.